FAQ
Common Questions
Everything you need to know before taking the first step.
It’s completely normal to feel nervous. The first session is about getting to know each other — there’s no pressure to share everything at once. We’ll talk about what’s brought you to therapy, what you’re hoping to get out of it, and what feels important to you right now. Think of it as a conversation, not an interview. You set the pace.
How long does therapy take? There’s no one-size-fits-all answer. The duration of therapy may differ based on numerous factors, including the complexity of the client’s concerns and personal goals. Some people find meaningful progress in a handful of sessions; others choose to work together over months or longer. We’ll check in regularly about how therapy is serving you and adjust accordingly.
The frequency of our sessions is tailored to meet your unique needs, and this is something we will discuss during our initial consultation. Most clients begin with weekly sessions, which helps create consistency and momentum. Over time, sessions can shift to bi-weekly or monthly depending on your needs.
We do not bill insurance directly, but we provide detailed receipts immediately after each session so you can submit for reimbursement. Most extended health benefit plans in Canada cover services provided by a Registered Psychotherapist or Licensed Counselling Therapist. We recommend checking with your provider before your first session to confirm your coverage.
Absolutely. Everything you share is strictly confidential. The only exceptions — which we are legally required to follow — involve situations where there is a serious risk of harm to yourself or others, a court order, or obligations related to public safety. Even in these rare situations, we will always aim to speak with you first whenever possible.
Once you book your free consultation or first session, you’ll receive a confirmation email along with an invitation to complete a short Intake and Consent Form — this helps us understand what brings you to therapy so we can make the most of our time together.
About 30 minutes before your appointment, you’ll receive an email with a secure link to join your session through Jane, our online platform. On the day of your session, simply click the link a few minutes early — this gives you a moment to check your audio and video, find a comfortable spot, and settle in before we begin.
No downloads or special technical experience needed. All you need is a quiet space and a device with a camera and microphone.
No, we do not offer formal diagnostic assessments. If you’re seeking a diagnosis, we can discuss options and point you in the right direction.
We are currently a fully virtual practice, serving clients across Ontario and New Brunswick from wherever they are. We are exploring the possibility of an in-person office in the Greater Moncton area in the future — stay tuned.