FAQ
Common Questions
Everything you need to know before taking the first step.
It’s completely normal to feel nervous. The first session is about getting to know each other — there’s no pressure to share everything at once. We’ll talk about what’s brought you to therapy, what you’re hoping to get out of it, and what feels important to you right now. Think of it as a conversation, not an interview. You set the pace.
The length of therapy can vary from person to person, as each individual’s journey is unique. How long it lasts depends on what you’re working through, what you hope to get out of it, and how things progress over time. Some people find a few sessions helpful, while others choose to continue for longer to explore things more deeply. There’s no right or wrong pace—we’ll move in a way that feels comfortable for you. Along the way, we’ll check in together to make sure therapy is meeting your needs and supporting your goals.
The frequency of our sessions is tailored to meet your unique needs, and this is something we will discuss during our initial consultation. To build consistency and promote therapeutic progress, we typically suggest starting with weekly or bi-weekly sessions. As we progress together, we can adjust the frequency of your sessions depending on your needs.
50-minute individual psychotherapy session: $165
80-minute individual psychotherapy session: $250
80-minute couples therapy session: $250
Absolutely. Everything you share is strictly confidential. The only exceptions — which we are legally required to follow — involve situations where there is a serious risk of harm to yourself or others, a court order, or obligations related to public safety. Even in these rare situations, we will always aim to speak with you first whenever possible.
Once you book your free consultation or first session, you’ll receive a confirmation email along with an invitation to complete a short Intake and Consent Form — this helps us understand what brings you to therapy so we can make the most of our time together.
About 30 minutes before your appointment, you’ll receive an email with a secure link to join your session through Jane, our online platform. On the day of your session, simply click the link a few minutes early — this gives you a moment to check your audio and video, find a comfortable spot, and settle in before we begin.
No downloads or special technical experience needed. All you need is a quiet space and a device with a camera and microphone.
No, we do not offer formal diagnostic assessments. If you’re seeking a diagnosis, we can discuss options and point you in the right direction.
Most extended health benefit plans in Canada cover counselling services provided by a Licensed Counselling Therapist or Registered Psychotherapist—please check with your provider for eligibility. We do not bill insurance directly. However, we provide a detailed receipt immediately after each session and once payment is received, which will assist you in processing your insurance claims.
Counselling services may be claimed as a medical expense on your income tax if you do not have coverage with an insurance provider.